Reporting to the Reception Supervisor, the Receptionist is responsible for greeting, welcoming, and delivering exceptional customer service to members. The role includes answering calls and addressing questions and providing a welcoming environment.

Reception is open from 5:30AM-11:00PM Monday to Sunday. This position requires working both evening and daytime shifts.

• Greeting all incoming and departing members, guests, staff, vendors, contractors, etc.

• Providing excellent member service in person/over the phone.

• Maintaining/updating multiple spreadsheets.

• Assisting members with GameTime and the Derrick website.

• General office duties, laminating, copying, mail.

• Putting together new membership & potential membership packages.

• Making name tags, desk plates and ID/Access cards for all club employees.

• Making necessary changes to member access.

• Maintaining the locker inventory lists, lost & found, and advertising monitors using Canva.

• Working with Telus Business Connect.

• Commitment to high level of member service.

• Other duties as required.

• Knowledge of Microsoft Office Suite.

• Ability to time manage/multitask.

• Knowledge of TELUS Business Connect.

• Knowledge of Pitney Bows mailing system, Xerox, and other office equipment.

• Knowledge of basic security camera operations.

• Knowledge of Canva, use of USB and smart TV operations.

• Understanding Jonas software and GameTime is an asset.

• Competitive Wages.

• Training & Development.

• Pro Shop Discounts.

• Monthly Employee Raffles.

• Diverse and Welcoming Work Culture.

Learn more about us by visiting - https://www.derrickclub.com/Our_Club/Testimonials

Thank you for your interest in this opportunity. Please be advised that we will only contact candidates who apply through the job board. We appreciate your understanding and encourage you to submit your application via the specified platform.