Job Summary

Duties and Responsibilities

• Assist the Events Manager in coordinating catering events, member functions, weddings, tournaments, and special events.
• Assist in preparing contracts, Banquet Event Orders (BEOs), proposals, and client correspondence.
• Ensure contracts, deposits, and event details are completed accurately and on time.
• Review upcoming events with the Executive Chef, Events Manager, Assistant Food & Beverage Manager, and operational departments to ensure seamless execution.
• Help coordinate internal communication so all departments receive accurate and timely event information.
• Provide operational support during events, including evenings, weekends, and holidays as required.

• Support the development of new and repeat events business through member interaction, sales initiatives, and lead follow-up.
• Assist in maximizing event revenue through appropriate upselling of menu enhancements, rentals, and additional services.
• Conduct site tours and meetings with prospective and existing clients.
• Assist with marketing initiatives, including social media, email campaigns, and event promotions.
• Support the Events Manager in maintaining positive relationships with members, guests, vendors, and community partners.

• Provide exceptional customer service by serving as a primary point of contact before, during, and after events.
• Resolve member and guest concerns professionally and escalate issues when appropriate.
• Foster positive relationships that promote member satisfaction and repeat business.

• Monitor client accounts to ensure deposits and final payments are received according to Club policies.
• Assist with event billing, invoicing, and account reconciliation.
• Support weekly and monthly reporting, event statistics, and departmental administrative functions.
• Maintain accurate event files, contracts, and customer records.

• Promote a positive team environment by supporting employee development, communication, and collaboration.
• Act on behalf of the Events Manager during absences or vacations.
• Assist in developing and maintaining catering policies, procedures, and service standards.

• Maintain knowledge of hospitality trends, catering best practices, and applicable legislation.
• Ensure compliance with all Club policies, health and safety regulations, and liquor legislation.

• Perform other duties as assigned.

Qualifications

• Post-secondary education in Hospitality Management, Event Management, or a related field is preferred; equivalent education and relevant industry experience may be considered.
• Minimum 3-5 years of experience in catering, banquets, hospitality, or event coordination.
• Previous supervisory or leadership experience is required.
• Experience using event management or point-of-sale software is an asset.
• Previous Club experience is considered an asset.
• Valid Pro Serve Certification.

• Excellent organizational and time management skills.
• Strong interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple events and priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently while collaborating effectively with a team.
• Professional, positive, and member-focused attitude.
• Strong problem-solving and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Knowledge of food and beverage operations and banquet service is considered an asset.

Why Work with Us

• Staff meals
• Competitive Wages
• Training & Development
• Pro Shop Discounts
• Diverse and Welcoming Work Culture